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How IT Service Management Can Reduce IT Costs


By

Eric Spiegel

| CIO Insights Article Published May 5, 2010
ITIL-based IT service management is one very effective way to get your internal and external costs in line, writes CIOUpdate guest columnist Eric Spiegel of Suntiva Consulting.

Why Enterprise Software Rollouts Fail


By

Eric Spiegel

| CIO Insights Article Published June 18, 2004
You've just finished an ambitious enterprise software installation, only to find that employees aren't using their shiny new tool. What went wrong? Our Datamation columnist outlines three reasons why software rollouts fail -- and how to avoid them.

Are Beta Programs Worth The Effort?


By

Eric Spiegel

| CIO Insights Article Published February 4, 2004
Participating in an ISV's beta program is one way to test the software waters and get a price break at the same time. Here's a primer from columnist Eric Spiegel to help you get the most out the experience.

Myths and Realities About Headhunters


By

Eric Spiegel

| CIO Insights Article Published December 2, 2003
Most IT pros know that a 'headhunter' helps client companies find candidates for job openings. Beyond that basic knowledge, however, lie many myths and misconceptions.