Newsletters:
More Articles by Mark Cioni

United We Stand, Divided We � Lose Customers


By

Mark Cioni

| CIO Insights Article Published March 13, 2008
Achieving intended outcomes depends on process, information, organization and technology congruence, writes CIOUpdate columnist Mark Cioni of MV Cioni Associates.

BPO Only Works if You Pay Attention to It


By

Mark Cioni

| CIO Insights Article Published December 13, 2007
To get it right, BPO integration must focus on, test and measure intended outcomes, writes frustrated CIOUpdate columnist Mark Cioni of MV Cioni Associates.

Integration Can Be A Four Letter Word


By

Mark Cioni

| CIO Insights Article Published October 24, 2007
If you don’t connect the dots, your clients will connect with somebody else, writes CIOUpdate columnist Mark Cioni of MV Cioni Associates.

Three Steps to Better Outsourcing


By

Mark Cioni

| CIO Insights Article Published September 13, 2007
The price of outsourcing is constant vigilance, writes CIO Update columnist Mark Cioni of MV Cioni Associates.

BPO Lessons From My iPhone


By

Mark Cioni

| CIO Insights Article Published July 25, 2007
Pay attention when the fruit hits you in the head, writes CIO Update columnist Mark Cioni of MV Cioni Associates.

Manage BPO Performance Before It Costs You


By

Mark Cioni

| CIO Insights Article Published June 26, 2007
World-class BPO initiatives should actively manage performance, not just costs, writes CIO Update columnist Mark Cioni of MV Cioni Associates.

Say Know' to Small Business Outsourcing


By

Mark Cioni

| CIO Insights Article Published May 1, 2007
Smaller businesses should use the same outsourcing decision process as their larger brethren, writes CIO Update columnist Mark Cioni, President of MV Cioni Associates.

Align Sourcing Strategically


By

Mark Cioni

| CIO Insights Article Published March 26, 2007
Organizations need a strategically aligned view of sourcing to maximize business value, writes CIO Update columnist Mark Cioni of MV Cioni Associates.

Three Steps to Greater Value


By

Mark Cioni

| CIO Insights Article Published February 12, 2007
Leading organizations use BPM & BPO to increase the value of their processes, writes CIO Update columnist Mark Cioni of MV Cioni Associates.

The Benefits of BPO Realization


By

Mark Cioni

| CIO Insights Article Published December 14, 2006
BPO initiatives must have business value as their goal, writes CIO Update columnist Mark Cioni of MV Cioni Associates.

Making the Case


By

Mark Cioni

| CIO Insights Article Published October 12, 2006
A good business case is key to realizing the benefits of business process outsourcing, writes CIO Update columnist Mark Cioni of MV Cioni Associates.