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How to Create a Value-Centric IT Organization


By

Dennis Drogseth

| CIO Insights Article Published May 23, 2012

User experience management can go a long way towards reshaping how the business, IT and IT's customers approach technology decision-making, writes Dennis Drogseth of Enterprise Management Associates.

How to Make User Experience Count


By

Dennis Drogseth

| CIO Insights Article Published May 16, 2012

User experience management holds the promise of making IT an extrovert once and for all, writes Dennis Drogseth of EMA.

Investing in Cloud: What You are Up Against and Why


By

Dennis Drogseth

| CIO Insights Article Published March 16, 2012

Service management tools are a must if you want to get the most out of your cloud initiatives, writes Dennis Drogseth of Enterprise Management Associates.

The Technologies Driving IT into Transition


By

Dennis Drogseth

| CIO Insights Article Published February 8, 2012

Like it or not, IT is changing all around you and there's not much you can do about it except to embrace the technologies at the heart of that change, writes Dennis Drogseth of Enterprise Management Associates.

 

How to Assess the Value of Service Management Investments


By

Dennis Drogseth

| CIO Insights Article Published December 28, 2011

Calculators ain't going to cut it, writes Dennis Drogseth of Enterprise Management Associates.

How to Invest in Advanced Analytics


By

Dennis Drogseth

| CIO Insights Article Published October 24, 2011

There is a lot of value to be had from analytics these days but vendor claims are still suspect, writes Dennis Drogseth of Enterprise Management Associates.

Investing in an Executive Dashboard?


By

Dennis Drogseth

| CIO Insights Article Published September 13, 2011

Investing in an Executive Dashboard? Define “executive” and “dashboard.”

 

Why and When to Invest in a CMDB System


By

Dennis Drogseth

| CIO Insights Article Published June 21, 2011
CMDB vendors are just now putting out solutions that are worth a look, writes CIOUpdate columnist Dennis Drogseth of EMA.

Amazon, the Media, and the Future of Cloud


By

Dennis Drogseth

| CIO Insights Article Published April 26, 2011
While problematic, Amazon's recent EC2 outage was not as surprising as the media's hype cycle makes it out to be, writes CIOUpdate columnist Dennis Drogseth of EMA.

Swept Away by the Geek Whirlwind?


By

Dennis Drogseth

| CIO Insights Article Published March 14, 2011
Seemingly simple changes wrought by IT can have far reaching and devastating business effects, writes CIOUpdate columnist Dennis Drogseth of Enterprise Management Associates.

Cross-Domain Cloud Management


By

Dennis Drogseth

| CIO Insights Article Published February 15, 2011
You need a dedicated, cross-domain team to make the most of the cloud, writes CIOUpdate columnist Dennis Drogseth of Enterprise Management Associates.

How to Select Tools to Manage the Cloud


By

Dennis Drogseth

| CIO Insights Article Published January 5, 2011
Selecting management technologies for optimizing cloud adoptions is becoming an imperative, writes CIOUpdate columnist Dennis Drogseth of EMA.

Going Cloud -- From Base Lining to SLAs and Beyond


By

Dennis Drogseth

| CIO Insights Article Published November 9, 2010
You've got to know where you are if you want to get where you are going, writes CIOUpdate columnist Dennis Drogseth of Enterprise Management Associates.

Getting Started With Cloud - Where Should you Begin?


By

Dennis Drogseth

| CIO Insights Article Published October 11, 2010
For some areas of IT, cloud is a no-brainer and has been in use for some time, for other, however, you'll want to think about it, writes CIOUpdate columnist Dennis Drogseth of Enterprise Management Associates.

12 Questions to Ask About Optimizing Cloud Services


By

Dennis Drogseth

| CIO Insights Article Published September 14, 2010
Cloud computing is changing the IT landscape. But don't panic. Instead read this executive list of dos and don’ts from CIOUpdate columnist Dennis Drogseth of Enterprise Management Associates.

14 BSM Service Providers to Watch


By

Dennis Drogseth

| CIO Insights Article Published July 12, 2010
Of all the vendors that offer something around service management these 14 stand out, writes CIOUpdate columnist Dennis Drogseth of Enterprise Management Associates.

Some Business Service Management Service Impact Revelations


By

Dennis Drogseth

| CIO Insights Article Published May 14, 2010
In a preview of his upcoming research into business service management (BSM) solutions, CIOUpdate columnist Dennis Drogseth of Enterprise Management Associates shares some intriguing insights into what these products bring to the table … or not.

IT Leadership - Brand Managers for CIOs?


By

Dennis Drogseth

| CIO Insights Article Published April 12, 2010
Thinking about your “image” to the business isn’t just an exercise in narcissism, writes CIOUpdate columnist Dennis Drogseth of Enterprise Management Associates.

10 Tips for Maximizing Your BSM Investments


By

Dennis Drogseth

| CIO Insights Article Published January 4, 2010
While no single market can define the future of IT as a whole, BSM is probably the closest, writes CIOUpdate columnist Dennis Drogseth of Enterprise Management Associates.

Assessing Your BSM Technology Investments


By

Dennis Drogseth

| CIO Insights Article Published December 11, 2009
It's taken a while to take hold but business service management is more than hype, writes CIOUpdate columnist Dennis Drogseth of Enterprise Management Associates.

How to Optimize Your Application Ecosystem


By

Dennis Drogseth

| CIO Insights Article Published October 28, 2009
IT is no longer stands alone in the universe so it's up to you to make the most of it, writes CIOUpdate columnist Dennis Drogseth of Enterprise Management Associates.

Succeeding with Next Generation Asset Management


By

Dennis Drogseth

| CIO Insights Article Published October 14, 2009
A few helpful tips from CIOUpdate columnist Dennis Drogseth of Enterprise Management Associates.

Next-Gen Tools Help IT Run Like a Business


By

Dennis Drogseth

| CIO Insights Article Published August 31, 2009
These are the tools you need to know about for transforming IT into a fiscally responsible organization, writes CIOUpdate columnist Dennis Drogseth of EMA.

CMDBf: IT's Next Moonwalk


By

Dennis Drogseth

| CIO Insights Article Published July 27, 2009
It may not have made headlines but the DMTF approval of a standard for federating CMDB systems could be the next moonwalk for IT, writes CIOUpdate columnist Dennis Drogseth of Enterprise Management Associates.

The Myth of the "Mid-Tier" CIO


By

Dennis Drogseth

| CIO Insights Article Published July 6, 2009
For SMBs, the CIO's job is just as challenging and very similar to their enterprise cousins, writes CIOUpdate columnist Dennis Drogseth of EMA.

How to Assign Value to an IT Service


By

Dennis Drogseth

| CIO Insights Article Published May 26, 2009
Use these seven questions as a starting point, writes CIOUpdate columnist Dennis Drogseth of Enterprise Management Associates.

It is Time to Think Beyond IT


By

Dennis Drogseth

| CIO Insights Article Published April 14, 2009
Refusing to think beyond IT may prove to be fatal to the organization you support, writes CIOUpdate columnist Dennis Drogseth of Enterprise Management Associates.

CMDB More Important than Ever in Lean Times


By

Dennis Drogseth

| CIO Insights Article Published March 10, 2009
2009 will be an important year for CMDBs because they help IT save money and improve operational efficiencies, writes CIOUpdate columnist Dennis Drogseth of Enterprise Management Associates.

The Business Imperatives Behind Quality of Experience (QoE)


By

Dennis Drogseth

| CIO Insights Article Published February 9, 2009
IT's customers are the ones who decide the value of IT, writes CIOUpdate columnist Dennis Drogseth of Enterprise Management Associates.

10 Reasons Why Strategic IT Management Initiatives Fail


By

Dennis Drogseth

| CIO Insights Article Published January 26, 2009
Because strategic initiatives suffer from the same pain points, these cures apply across the board, writes CIOUpdate columnist Dennis Drogseth of Enterprise Management Associates.

The New NOC


By

Dennis Drogseth

| CIO Insights Article Published October 27, 2008
Network ops are increasingly taking the lead in service delivery and reliability writes, CIOUpdate columnist Dennis Drogseth of Enterprise Management Associates.

CMDB Lessons Learned - in Search of the Path to Value


By

Dennis Drogseth

| CIO Insights Article Published October 13, 2008

Findings from years of research show CMDB is gaining satisfied converts, writes CIOUpdate columnist Dennis Drogseth of Enterprise Management Associates.

Tribal Knowledge and IT Culture


By

Dennis Drogseth

| CIO Insights Article Published July 28, 2008
Silos of knowledge, skills and cooperation are alive and well in IT and that needs to change, writes CIOUpdate columnist Dennis Drogseth of Enterprise Management Associates.

Technologies to Support the 'Revolution'


By

Dennis Drogseth

| CIO Insights Article Published July 15, 2008
Application dependency mapping and the CMDB are two recent entrées that will help you achieve the customer-centric, services-focused IT model, writes CIOUpdate columnist Dennis Drogseth of Enterprise Management Associates.

The IT Process Automation Landscape


By

Dennis Drogseth

| CIO Insights Article Published June 23, 2008
The grass is green on both sides of the fence, writes CIOUpdate columnist Dennis Drogseth of Enterprise Management Associates.

Running IT Like the Business It Is: Next-Gen Asset Management


By

Dennis Drogseth

| CIO Insights Article Published May 5, 2008

To get the whole picture, asset management, services and finance must indivisible, writes CIOUpdate columnist Dennis Drogseth of Enterprise Management Associates.

Measuring the Success of Your CMDB


By

Dennis Drogseth

| CIO Insights Article Published April 14, 2008
Your definition of success may be a little different but following these guidelines will definitely help, writes CIOUpdate columnist Dennis Drogseth of Enterprise Management Associates.

Can You Buy Business Service Management?


By

Dennis Drogseth

| CIO Insights Article Published January 28, 2008
BSM isn’t about a single technology but how and why you do what you do, write CIOUpdate columnists Dennis Drogseth and Lisa Erickson-Harris of Enterprise Management Associates.

A New Approach to Asset Management


By

Dennis Drogseth

| CIO Insights Article Published December 4, 2007

Next generation asset management will be one of the “rockets” to watch not only in 2008 but over the next five years, writes CIO Update columnist Dennis Drogseth of Enterprise Management Associates.

Transforming IT: Application Flow Management


By

Dennis Drogseth

| CIO Insights Article Published November 12, 2007
Application flow management will change the way you view and manage your network, writes CIOUpdate columnist Dennis Drogseth of Enterprise Management Associates.