In many cases, the nature and value of the services provided under multi-million dollar contracts have changed dramatically over time, yet there is little understanding of the cumulative affect of these changes and whether or not the firm is still receiving value for money.
Do your vendors hold all the cards? In the development of their sourcing programs many firms fail to take steps to control and future direction of the outsourced activities. The out of sight, out of mind approach which drove many agreements has resulted in situations where the vendor effectively controls the process due to a lack of retained knowledge and expertise. Excessive vendor knowledge of the firms processes and strategy can lead to an unhealthy reliance on the vendor.
Managing an outsourced activity effectively and reviewing the overall strategy over time can help you avoid excessive costs and less-than-optimal delivery. Implementing a flexible operational framework with an effective governance process will allow organizations to regain control of a patchwork sourcing environment and better prepared for future growth.
Principal consultants Robert Gossage and Dogan Razon both work in PA Consulting Group's IT Infrastructure Practice.