Using TQM in this manner means three things: discipline, data and analysis.
"Good discipline says you collect data, you analyze it, and then you make decisions," said Menard. "Business value it just thatit's project management 101. It gives you a chance to make a better decision verses a gut-reaction. And then you can measure it after the fact to see whether or not you did get the kind of results you expected."
"So it's not that big an investment. I think sometimes people get scared off and think, 'Oh, business value is so hard, we don't have time to do it'; it isn't that heavy lifting."
To get over your reticence, start slow. You can't measure everything, advises Menard, so focus on those factors that will be the easiest to tease out. You will also have to include your finance department to keep track of hard costs and the business units to make sure value is indeed being delivered.
And, until both of these groups sign off on the data, and finance does the math, only then can IT claim the numbers for themselves. "We can't take credit for a business value result until the customer and the finance group say, 'We agree'."