CIO Update guest columnist John DeBenedette of INTTRA.">
The CIO needs to bring tech-oriented executives into a transparent process where each department or team's budget is the subject of open discussion, reducing the potential for "silo" behavior.
Managing the executive's next great idea: The next Big Thing" is always exciting to think about, but the CIO needs to establish a framework that can help the tech-oriented manager assess opportunities while sticking to long-term strategies that end up delivering to stakeholders on the business side.
Resolving conflicts: And, of course, being part of a team of very smart people will inevitably lead to conflicts. By having established organizational norms, an operating tone and culture, the CIO can navigate conflicts and assist his or her techie executives to play by those same rules.
A team of technically-orientated executives can bring it's own special challenges for CIO's, but equipped with the right organizational strategy and personal strategy, the CIO can thwart potentially negative behavior and focus the team on the broader issues of organizational productivity and creating value for customers. This all adds up to building a high performance company.
As VP of IT for INTTRA, John DeBenedette is responsible for the technology that powers INTTRA's e-commerce industry platform and the work processes to create and sustain it including R&D, design, engineering and development of the product and channel solutions, as well as the core platforms for messaging, transaction processing, analytics, and web-services.