Communicate regularly and make it a two-way process - Speaking to your customers and teams about the activities you plan to undertake and listening to their views about the effects you are having along the way, should be a fundamental part of quick wins delivery.
Engage in dialogue with your customers as soon as you can to confirm whether the things you are working on match their priorities and be open to their suggestions. In some cases, it may help achieve a quick outcome if customers assist in delivery. For example, where a business process needs to be changed make sure you get their commitment to be involved.
Make sure the whole team is ready to contribute and celebrate your success - Delivering quick wins isnt just up to a few individuals. Speedy outcomes depend on support and commitment from customers, colleagues and suppliers or partners. The whole department needs to know that quick wins delivery is a priority, and everyone will need to be prepared to contribute to support the cause. Make sure your suppliers are aware of the priority of your activities, and use their capability to help delivery―temporarily reprioritizing existing initiatives they are working on, if necessary.
You will find that successfully delivering quick wins will provide a major boost to peoples appetite for continued improvement and to their commitment to deliver longer-term outcomes. So, share the successes you achieve as widely as possible. This is your big chance to shout about something of value.
Following these simple rules for managing quick wins will lead to a higher likelihood of delivering successful and timely outcomes.
Derek Lonsdale is a managing consultant in PA Consulting Groups IT Consulting practice. He is an ITIL manager, an ISO20000 consultant and has contributed to the design and deployment of service management solutions for numerous clients.
Michael Harman is a principal consultant in PA Consulting Groups IT Management & Operations practice. He has a successful track record of developing and improving IT service management capabilities, underpinned by his broad IT service management knowledge. Michael holds the ITIL Managers accreditation.
Aga Wicinska is a consultant analyst in PA Consulting Groups IT Management & Operations practice. She has a depth of knowledge and experience in IT Services Management within ITIL oriented environments, and has developed processes and procedures compliant with ITIL methodology.