An Upside to Outsourcing?

Feb 26, 2004

CIO Update Staff

Pulitzer prize-winning New York Times columnist Thomas Friedman is in India right now, apparently taking a break from the strife of his more well-worn and war-torn stomping grounds in the Middle East. His visit has led him to conclude that not all aspects of outsourcing are necessarily a bad thing.

One stop on Freidman's itinerary took him to the 24/7 Customer call center in Bangalore, where Indian workers were answering phones for U.S. corporations on the other side of the globe.

According to Friedman, American products abound and, because of the significant increase in Indian-based call centers supporting US companies, trade has also almost doubled to $4.1 billion since 1990, but this isn't making his readers happy. Most comments view Friedman as out of touch.

After registering with Times (which is free) you can see Friedman's complete column here.

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