Many Employees Just Not Happy

May 5, 2004

CIO Update Staff

According to a survey released today, 43% of workers said they do not feel valued by their employers.

Dissatisfaction with management techniques is a main contributing factor with four-in-ten stating their corporate leaders play favorites and nearly one-in-four reported their direct supervisors do not take time to help them develop or improve.

"Effective management has a direct impact on employee satisfaction, which in turn has a direct impact on business performance, said Rosemary Haefner, vice president of HR for CareerBuilder.

"Workers who feel appreciated and supported by their organizations are more likely to perform at a higher level and stay with the employer long-term. With nearly one-in-four workers reporting they feel like just another number to their organizations, employers will need to revisit their retention strategies to keep their top performers in place and bottom line intact."

An employee's experience with management begins with the direct supervisor. With 42% of respondents stating they believe they can do their supervisor's job better, today's workers are voicing concerns with their supervisor's ability to lead.

Part of their criticism is attributed to the amount of individual attention given to employees as well as perceptions of character. One quarter of respondents said their supervisor does not take time to review job concerns and 22% say their supervisor is not trustworthy.

Beyond the direct supervisor is the employee's experience with senior management. Forty-seven percent of workers state their corporate leaders do not lead by example. Workers also report feeling distanced from senior management with 32% reporting that corporate leaders do not keep staff informed of company objectives and initiatives.

"Employees can often feel removed from their corporate leaders, especially in larger organizations with tiers of management," continued Haefner. "If employees don't feel connected to, and inspired by, senior management, they are less likely to 'follow the leader' and take a personal stake in company goals."

To retain employees Haefner said employers should:

  • carve out a clear path for career advancement by offering training and development opportunities to show your employees you are invested in their future;
  • stay connected and communicate often so employees are informed of new developments and reinforce their importance in the company's success;
  • implement the "Three R's Rule": Recognize, Reward, Repeat. Pat your employees on the back for every job well done to show your appreciation of their efforts;
  • measure employee satisfaction on a regular basis and implement resolutions in a timely manner.
  • About The Survey

    The CareerBuilder survey, Life at Work 2004, was conducted from February 19, 2004 to February 29, 2004 and included more than 1,500 workers. To collect data for the survey, CareerBuilder commissioned SurveySite to use an e-mail methodology whereby individuals who are members of SurveySite Web Panel were randomly selected and approached by e-mail invitation to participate in the online survey. The results of this survey are accurate within +/- 2.53%age points (19 times out of 20).

    Want to discuss your employer/employee relationship ... anonymously? Then take it over to our IT Management Forum.

    This article was compiled and edited by CIO Update staff. Please direct any questions regarding its content to Allen Bernard, Managing Editor.


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