Next on his day's 'To Do' list is yet another troublesome topic that many would find familiar: user training and security issues and, one particular pain-point, upgrades.
"The other big issue we have is keeping up with the relentless pace of upgrades to the infrastructure," says Simon. "And the desktop is part of that. But it's productivity tools, packaged applications, your database vendors, your, your ... Peoplesoft (he says with agitation). You have to hire consultants to help you with your Peoplesoft upgrade. Its ridiculous. We actually hired some low-cost ones, fired them and actually brought in Peoplesoft in to help us finish it.
"It's appalling. Peoplesoft in particular and I think SAP and Oracle are the same way. They're just so complicated. It's a little project. Its not like the old days where you just slap some disks in and update and all of sudden ... your up and running again."
In The News
Once in a while a headline topic actually comes into view for Simon, like VoIP. When it becomes more of a reality and he can push services out to his 60 field offices using one data line and they can receive using one data line, then he will turn his attention to getting those offices up to speed from an infrastructure point-of-view.
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