It shouldnt have come as a surprise that the business person would have a very different perspective than IT. How many 40 page IT reports to management have wound up unread in the trash because what senior management needed wasnt understood by the group creating the report? Let me assure you that we have wasted a lot of paper over the years!
My call-to-arms would be for groups to leverage their ITFM teams to not only perform their traditional role but to also help IT work with the business and develop valuation models that management can relate to and agree with.
George Spafford is a Principal Consultant with Pepperweed Consulting and a long-time IT professional. He focuses on compliance, security, management and overall process improvement.