· Business-savvy and technical-savvy: If a candidate demonstrates strength in both areas, the business will readily accept this person as a member of the team, and credibility will be more easily achieved. · Relationship-oriented: Ideally, a candidate will understand the importance of building a relationship with the business as well as forming internal alliances. One must make a methodical, planned effort to build lasting relationships. · Cultural awareness: Knowing the nature of the business and demonstrating an ability to adapt to the cultural dynamics of an organization are extremely important.
Using Alignment to Transform Web Resources
The old Web site was dated and used mostly to process orders and handle the registration of new independent sales Associates. The site desperately needed an upgrade, as it was difficult to navigate and had little consumer appeal. An upgraded site, if appropriately designed, could better position the Mannatech image and brand. Additionally, it could be used to up-sell and cross-sell products while also reducing the amount of time needed to order products and register new independent sales Associates.
Yet, taking on this effort was no small feat. As CIO, I realized the need to collaborate with other key executives as a means to help propel the effort forward. Keeping this need in mind, I reached out to the head of marketing to discuss the challenges with the existing Web site. The chief marketing officer (CMO) agreed with the need to upgrade the site, and we collectively began working on a strategy and plan to present to the CEO and, subsequently, the board of directors.
In preparation for our presentation, the CMO and I spent a great deal of time learning the challenges and frustrations that Associates were experiencing on the Web site. We knew if the Associates ability to do business was hampered, it would ultimately affect Mannatechs top and bottom lines.
So we extensively researched the impact on productivity and customer experiences; we conducted surveys and analyzed various Web tools in order to generate a viable solution. This collaboration gave us true insight into what was working and what needed to be improved so that by the time we met with the board, we were well-prepared.
During the presentation, the CMO laid out the impact that executing this program would have on the broader market and detailed how this program would help our company reposition itself. At the conclusion of the presentations, both the CEO and the board elected to have the CMO and I spearhead this program for the business.
At present, Phase I of the Web site redesign program has been developed. It is currently undergoing extensive testing by a subset of Mannatech Associates. Based on several feedback sessions, the field organization is pleased with this new Web site redesign effort. As this initiative progresses, we are looking forward to launching a new Web site that will better support Mannatechs global network of more than 530,000 independent sales Associates.
Alignment and collaboration are important for any organization but can be especially valuable in bridging the gap between the business and IT. Organizational goals and initiatives can be successfully achieved by partnering with individuals who are well-respected and who have a proven track record. Such a partnership will help IT better understand how to connect any issues with viable solutions and ultimately achieve success.Jerome Oberlton is CIO and VP of Technology for Mannatech, Inc., a global provider of proprietary dietary supplements, weight management products and skin care solutions. Oberlton, who recently completed a series of executive leadership classes at Harvard University's JFK School of Government, is the former CIO of the Atlanta Public Schools and CIO for the Spare Parts business of GE Energy Services.