An Upside to Outsourcing?
One stop on Freidman's itinerary took him to the 24/7 Customer call center in Bangalore, where Indian workers were answering phones for U.S. corporations on the other side of the globe.
According to Friedman, American products abound and, because of the significant increase in Indian-based call centers supporting US companies, trade has also almost doubled to $4.1 billion since 1990, but this isn't making his readers happy. Most comments view Friedman as out of touch.
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