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Succeeding in the Face of Change

By Faisal Hoque

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Building a company that is structured and organized to continuously transform itself as opportunities and threats appear is somewhat of an urban legend these days.

This nirvana-like company repeatedly maintains three characteristics:

1. Ongoing assessment of activities: eliminating those that don’t serve the core business strategy;

2. Continual refinement of activities for greater efficiency and productivity; and

3. Redirecting resources to new products, processes and business models.

Building an organization that fits that mold is not easy. Growth through innovation must become part of an enterprise’s soul. Bringing in a charismatic leader might help the transformation, but the change management skills they bring to the table will certainly be necessary to make the journey successful.

More important, however, a new way of doing business must be baked into the company’s management systems and business processes. This means new organizational structures, the creation and sharing of new kinds of information, and new decision-making processes. Only in this way can growth through innovation become repeatable.

Companies that have mastered this trifecta are prepared for whatever the marketplace brings, and it should be obvious that this state of being is more than a mindset or a clever mission statement. By the time a mission statement is crafted and distributed, the competitive environment has often shifted; leaving good intentions in the dust.

There is no doubt that a company embarking on a transformation requires a clearly articulated strategy, but this state of continuously sensing and responding requires several management disciplines to achieve this overhaul. The three critical types of transformative practices -- innovation, efficiency and abandonment -- are threatening to some. Although each is considered positive in the abstract, they are often greeted with fear and loathing. Consider what individuals, divisions or entire corporations might say about:

Innovation

• “We have to meet this quarter’s numbers or we’re toast.”

• “That’s a tiny payout for a three-year horizon.”

• “You know most new products and most new businesses fail.”

• “How are we going to fund it?”

• “That’s not one of our core competencies. That’s not who we are.”

Efficiency -

• “Eliminate that, and the customers will complain.”

• “They’re asking us, the employees who do the real work, to bear the burden.”

• “That’s not the way we do things around here.”

• “You can’t cut your way to greatness!”

Abandonment -

• “I’ve spent 10 years on this. The margins may be low, but they’re reality, not a dream.”

• “What will we tell the customers?”

• “We should ride this sure thing a few more years.”

• “I might lose my job.”

Most organizations are not set up to challenge these forces of inertia. The habits that make companies successful can sabotage them in the face of disruptive innovation. What is called for is a new business model, one that incorporates innovation, efficiency and abandonment.

Enterprise-wide

Transformation is an enterprise-wide activity, and the first step is to get a clear picture of the entire enterprise. First, this picture can be created with an effective strategic enterprise architecture (SEA). SEA has two parts: a business architecture describing business strategies, operating and organizational models and processes; and a technology architecture describing the infrastructure, applications and data needed to achieve enterprise goals.

Companies should create a current state SEA and a desired future state SEA.

A second source of information will provide more guidance: strategic investment management portfolios of all of the firm’s assets and activities. Among the types of portfolios that can be developed are asset portfolios (financial, human, intellectual property, business technology, physical), program and initiative portfolios, potential new product, process or business model portfolios, and risk portfolios.

If an SEA can effectively answer what are we trying to do and how, and investment portfolios can respond to what we have and need, then an enterprise can begin to address some outstanding and fundamental issues, such as:

A transformed company develops the management capabilities required to answer these questions. And it is those answers that provide clear visibility of where a company is today, and more importantly, where it wants to be tomorrow.

Faisal Hoque is an internationally known entrepreneur and author, and the founder and CEO of BTM Corp. His previous books include Sustained Innovation and Winning The 3-Legged Race. BTM innovates business models and enhances financial performance by converging business and technology with its products and intellectual property.