10 Sure Fire Ways to Avoid Success
You say that you dont have that many bad ideas; that they come from "others." Then perhaps you should review some of the following common bad ideas and attitudes that can destroy your business:
1. Delegate upward: What is needed is more support from upper management. This attitude is a not so subtle way of delegating upward. Management is about planning and supporting core systems and processes. It does set priorities and maintains order but what is needed is more leadership at all levels. Leadership is about proactive alignment, vision, establishing ways of getting things done -- usually within the direction of upper management -- sometimes in spite of that direction.
2. Hold onto the past: Great companies are built to last. Just like in investing past performance is NOT a predictor of future success. Companies that arent growing and changing are dying, maybe slowly, but dying for sure. This doesnt mean that all change is good, but regular re-examination of values and strategies is necessary to keep companies alive.
3. Tough love is best: Training, quality management, advertising, research and other optional budget areas should be temporarily suspended in tough times. A company is defined by how it deals with tough situations. Almost anyone can manage the good times, but quickly eliminating the feeding mechanisms show that some company values arent held that strongly. In reality, its during tough times when in-reaching through training and quality programs and out-reaching through advertising and research become most valuable in turning those tough times around.
4. Compromise values: There are exceptions to every rule. So its okay if a few high-performing individuals are not held to the same level of scrutiny as the rest of the employees. Company values are not rules to live by. The rules are based on those values. Rules can be broken, but that is done within the culture and according to the values of the company. Everyone has their own set of values, and maintaining respect for individuality is important. But, when individual values clash with company values, then individuals may have to be separated from the company to maintain corporate integrity.
5. Throw money at problems: People just need to be incentivized. Instead of treating people as animals to be coaxed or manipulated into doing good work, get to know and work with people as individuals, and discover what they value. Build jobs around their core commitments, and pay them for the value they create. Good people are more likely to stick around if you respect their values than because you provided extra cash to get what you want.
Avoid confrontation: Issues with your boss (or peers) should be minimized. Confrontation doesnt have to be, well, confrontational. Make others aware of your concerns by calmly describing your issues and explaining the consequences of ignoring them. This is a great way of building a reputation for avoiding confrontations. Face it: Other people dont see the world as you do. Engaging others in a discussion of viewpoints and initiating joint problem solving can be a way of getting others to come up with your ideas as if they were their own. You just might see a little better where their values have shaped their viewpoints too to avoid bad idea No. 4.
7. Rely on the experts: Follow the consultants recommendations, or worse, what the current magazine article outlines. The problem here is that most consultants, books, and articles provide solutions that dont account for any specifics of your situation or your company. Theory is a good place to start but its not practical or tactical. You need help getting from where you are to where you need to go, and both are most probably unique to your circumstances. Its good to ask the experts, just dont rely solely on their advice.
8. Insert technology: Technology is the solution to streamlining processes, cost-cutting, creating competitive advantage, automating production, avoiding waste, etc. Technology is a means to a end, not the end itself. Streamlining is something that most companies can do much more of, but streamlining wont help if what you are currently doing isnt the right thing to be doing. Technology insertion for competitive advantage first requires market research, price benchmarking, and establishing a value proposition thats good for customers and for the company. Then technology may help deliver that value.
9. Try, Try, Again: If we just try harder, it will work this time. Redoubling your efforts, now that you have learned your lessons is usually a formula for failure. Working harder and expecting a reward can set you up for false expectations. However, sometimes when youre faced with a no way response, the best approach is to take the thing to a higher level to find the way. But, usually, this success involves changing the equation. Just trying the same thing isnt insanity, but it can waste a lot of emotions and resources. When its those sunk costs that keep you holding on, trying to reach that return on your investment, ask yourself what youd do if you didnt have those sunk costs? If your answer is different, then the difference is an indication of a better approach. Working smarter is a better idea.
10. Return to your roots: Focus on what made us successful in the first place. Like bad idea No. 2, returning to the past isnt much better than holding onto it. Youve heard that, You cant go home again. Without reinventing itself every few years a company will commit to a roadmap that leads to a dead end (just ask Blockbuster). The customer has experienced that value and wants something more. Either you provide it or someone else will!
These ten bad ideas (and more) are probably running rampant in your company and must be identified, evaluated, and replaced with better ideas or the eventual consequences will be the destruction of your business. Better ideas come from values, assessments, individuals, empowerment, research, scenario planning, partnerships, and a willingness to change. If what you are doing hasnt led you to success then change what you are doing -- before you destroy something good.
Donn DiNunno is Quality director at EM&I, whose consultants specialize in the areas of strategy, governance and engineering,