The Worm in the Apple
Call Apples iPhone the wireless worlds rock star. In 2007, in the
Memo to IT Managers: Yes, you are under siege by iPhone users who want corporate support, notes Dan Dearing, a VP with McLean VA-based mobility management firm Trust Digital. But hang tight because at least for now all but a handful of IT czars are turning thumbs down on the iPhone. And for good reasons.
IT wants to manage the enterprises mobile devices and it cannot manage the iPhone, said Julie Palen, CEO of InterNoded, a Waltham MA-based enterprise mobility specialist. She cites a chilling for instance: patches and updates (think security) have been deliverable to BlackBerries for several years over the air but, for now, an iPhone needs to be physically tethered to the network to be updated. That, said Palen, is a huge concern to IT which wants to be able to update on the fly and as needed.
Equally troubling from ITs perspective, said Mort Rosenthal, CEO of Enterprise Mobile in
Should any of this IT skepticism be surprising? Not according to Charles White, head of Telecoms for market research firm TNS North America. Says White: iPhone was developed and introduced as a consumer device. BlackBerry was created as a business device. That divide is huge particularly vis-à-vis ITs centralized role, which Apple only recently has attempted to back into an embrace. And, suggests White, its unrealistic to think any company, least of all one that has developed a core identity as consumer focused, could quickly close the gap.
Even so, Apples iPhone, suggests the experts, may be winning some IT support. Certainly the mid-year release of the 3G iPhone with built-in support for Microsoft Exchange ActiveSynch and with push email has won at least some IT enthusiasm. But not very much.
Memo to IT
Brace yourself for another set of problems. The G1 phone will bring a new round of headaches for IT, predicts Dearing, who said the so called Google phone, slated to ship from T-Mobile to early adopters in late October, will bring its own set of security woes for IT which will also try to keep it outside the enterprise.
Particularly keen for broader G1 phone acceptance will be Gmail users, said Palen: Our CTO thinks they will be very vocal about wanting IT support. But hang tough here too, say the experts, because it will take months to sort out just where and how the G1 may have enterprise security vulnerabilities.
Bottomline: as far as enterprise mobile devices are concerned, we see Research in Motion winning big-time, said Palen, who predicts that ITs comfort with the BlackBerry, a device built from the ground-up to assuage ITs security woes, will keep BlackBerry as the pocket pal of choice for businesses for years to come.