Why IT Service Level Management Fails (And How to Fix It)
By Hank Marquis | Special Reports Article Published October 31, 2008
Offering a quick oil change service or running a lending library is no different from providing e-mail and other IT services except in one regard, writes CIOUpdate columnist Hank Marquis.

Going Green in the Data Center
By Pam Baker | Special Reports Article Published August 1, 2008
Everybody wins on this one.

Enterprise 2.0 - Giving the Hype a Second Thought
By Shahnawas Khan | Special Reports Article Published June 24, 2008
It's not the '90s so think carefully before implementing anything '2.0' in your organization, writes CIOUpdate guest columnist Shahnawaz Khan of MindTree Consulting.

ITIL v3: Bridging the Gap Between IT and Business
By Augusto Perazzo | Special Reports Article Published April 1, 2008
v3 builds on v2, greatly expanding its usefulness and helping CIOs make the leap to business strategist, writes CIO Update guest columnists Augusto Perazzo and Glen Willis of PA Consulting.

ITIL v3: Bridging the Gap Between IT and Business
By Glen Willis | Special Reports Article Published April 1, 2008
v3 builds on v2, greatly expanding its usefulness and helping CIOs make the leap to business strategist, writes CIO Update guest columnists Augusto Perazzo and Glen Willis of PA Consulting.

Outsourcing’s Seven-Year Itch
By Julie Craig | Special Reports Article Published February 25, 2008
As many have found in the past few years, outsourcing is no magic bullet, but you can reap its benefits if you approach it for what it is, writes CIOUpdate columnist Julie Craig of Enterprise Management Associates.

The Productivity of Technology is in Jeopardy
By Richard Martin | Special Reports Article Published February 12, 2008
While IT has provided huge gains in productivity, it’s time to revisit the issue, writes CIOUpdate columnist Richard Martin of Alcera Consulting.

Offshore Considerations for Infrastructure Management
By Ram Mohan | Special Reports Article Published January 9, 2008
Use this primer by CIOUpdate guest columnist Ram Mohan of MindTree Consulting to get the most out of your offshore infrastructure management engagement.

Disaster Waiting to Happen
By Jeff Vance | Special Reports Article Published December 6, 2007
A bad business process can open the door to outsiders, tempt insiders or simply aid and abet a hacker or malicious insider.

Friday’s Top 5
By CIO Update Staff | Special Reports Article Published November 16, 2007
A weekly roundup of the stories you and your competitors are reading on CIOUpdate.

Top 10 Money Savers for 2008
By Cal Braunstein | Special Reports Article Published November 6, 2007
Ten things IT execs can do today to save money in 2008, from CIOUpdate guest columnist Cal Braunstein of the Robert Francis Group.

Understanding the 10 Fundamentals of Any Business
By Eric Feldman | Special Reports Article Published October 25, 2007
You already use a lot of these in IT, you just don’t not realize it, writes CIOUpdate guest columnist Eric Feldman of CA.

8 Great Training Tips from the Canadian Army
By Richard Martin | Special Reports Article Published October 11, 2007
Working with the Canadian army has taught CIOUpdate guest columnist Richard Martin a lot about how best to train today’s digital warriors.

Enterprise Architecture and SOA: Two Tribes
By Chris Harding | Special Reports Article Published August 21, 2007
Some enterprise architects are wary of SOA but is it really so different, asks CIO Update guest columnist Chris Harding of The Open Group.

SOA and The Third Conversation
By Jason Bloomberg | Special Reports Article Published July 10, 2007
The problem isn't business/IT alignment, it's language, writes CIO Update guest columnist Jason Bloomberg of ZapThink.

Human Centricity, Social Media and the Knowledge Enterprise
By Raj Datta | Special Reports Article Published October 3, 2008
Companies have forgotten that knowledge management (KM) is a human-centric phenomenon, writes CIOUpdate columnist Raj Datta of Mindtree Consulting.

The Architecture of Architecture, Part IV
By Len Fehskens | Special Reports Article Published September 24, 2008
In Part IV of his series defining how IT needs to think about and apply “architecture” CIOUpdate columnist Len Fehskens of the Open Group looks to separate design from architecture.

SOA, ITIL and the Strategic CIO
By Julie Craig | Special Reports Article Published August 11, 2008
While not for the faint of heart, SOA is often worth the risk and effort, writes CIOUpdate columnist Julie Craig of Enterprise Management Associates.

PPM and Project Estimation – Part I
By Jeff Monteforte | Special Reports Article Published September 20, 2006
Estimating costs is an cumulative, ongoing exercise, writes CIO Update columnist Jeff Monteforte of Exential.

PPM and Project Estimation – Part II
By Jeff Monteforte | Special Reports Article Published October 17, 2006
Up-front project estimation is a critical, if imperfect, first step, writes CIO Update columnist Jeff Monteforte of Exential.

Are we Attacking the Right Problem?
By Joe Marasco | Special Reports Article Published May 30, 2006
Want better project outcomes? Get the requirements right, writes CIO Update guest columnist Joe Marasco.

Moving Toward Internet Compliance
By Tony Rundella | Special Reports Article Published December 7, 2005
Everything you ever wanted to know about developing a compliant website is spelled out by CIO Update guest columnist Tony Rundella of Delta Corporate Services in this Special Report.