Realize that using cloud-based technology for just-in-time services goes way beyond repair. It could be used to train people on new software, train salespeople on product upgrades, instruct employees on new policies and procedures, etc. And its different and better than a standard tutorial, because the training can be accessed via any device, anywhere, and at anytime and it offers an option for live help. Think of it like a help desk on steroids.
So, in reality, the applications for cloud-based, just-in-time services are virtually limitless.
But this is a good thing, because by driving technologies such as this, the CIO adds strategic value to the organization. Anytime you can look at the future and the evolution of technology and see what can be done or how to use technology to increase efficiency, lower costs, or provide new products and services, youll be viewed as a highly-valued member of the C-suite.
The increased bandwidth that our mobile devices now receive enables us to connect to the cloud-based technologies easier and faster than ever before. And one thing we know about bandwidth is that it will continue to increase. Because of this, well soon be able to take advantage of another trend that I call processing power on-demand, or virtualized processing power.
We have already virtualized so many things it only makes sense, that processing power will be virtualized, too. In other words, a mobile device only has a certain amount of processing power. But if you can tap into additional processing power via cloud-based technology, you can turn your mobile device into a super computer where you can do advanced simulations and crunch different data streams together to get real time analytics. Now your handheld device is as powerful and advanced as your desktop.
Imagine the increase in productivity if each of your companys employees had the capability to do complex work that required advanced processing power while they were on the road, armed with nothing more than their mobile device. What would that shift do to your companys bottom line?
For both of these trends and others to fully emerge, CIOs have to consider what their people would do with the technology. Its no longer enough to just deploy technology; CIOs also need to consider how they can creatively apply the technology to their company in order to gain competitive advantage.
This is certainly a major mindset shift for many organizations, since most CIOs and IT departments have historically been viewed as the implementers. But today, thats not enough. You need to show the C-suite how you can creatively apply any technology and maximize its use. Therefore, you need to go to your internal customers (all the people using the technology in the enterprise) and ask what they want technologically.
By all means, give them what they ask for, but realize that they will under-ask because they dont know whats technically possible. So while you want to listen to what people in the organization are asking for realize that what theyre not asking for is the bigger and better capabilities -- the things they dont even know are possible.
The key is to go to the next level and give people the ability to do what they currently cant do, but would want to do, if they only knew they could. After all, people really didnt ask for an iPhone or a Blackberry. The hidden need was the ability to access their email and internet without being tied to their desktop or laptop. Similarly, people didnt ask for an iPad or for app-driven TV, but thats where were going because someone is asking what would people really want to do.