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Organizations must thoroughly evaluate the capabilities of any firm proposing an offshore delivery model. Capabilities vary widely among different offshore vendors (as do the offshore practices of US-based outsourcing firms). Also, it should not be assumed that offshore providers will always propose lower pricing than traditional outsourcing firms. Competitive bidding should include a mix of offshore providers, domestic providers with offshore delivery capabilities, and providers proposing domestic delivery.
META Group analysts Dean Davison, Michele Hudnall, David Scott Lewis, David Cearley, Steve Witkowski, John Brand, Stratos Sarissamlis, Chuck Johnston, Ashim Pal, Jeffrey Mann, and Chris Byrnes contributed to this article.