The TowerGroup study, Bridging the Competitive Gap: The Value of IT as the Insurance Business Transforms, was designed to assess one of the most critical issues affecting the Property and Casualty (P&C) insurance industry today -- the alignment of information technology resources and business objectives.
While insurers scored high marks for basic IT alignment across all components measured by the study, priority-setting for IT maintenance investments and achieving an "enterprise view" of IT were both noted as key areas for improvement.
"Yet, faced with rapidly advancing technology, a changing competitive landscape, a tough economic climate, and lessons-learned from spending millions on runaway, failed projects, insurance companies are asking: 'What are industry leaders doing to better integrate IT with the business?' This study was designed to explore this and related questions."
Smallwood highlighted three overarching take-aways from the study:
"It is imperative for insurers to understand their own areas of weakness and continue to adapt to emerging best practices," said Smallwood. "Neither the leaders, nor the laggards, should assume that IT alignment is a differentiator. Rather, aligning IT with the business is a now requirement for conducting business effectively in the insurance industry.
"Planning, designing and building common, scalable and reusable IT solutions across the enterprise is the key. Enterprise solutions will have a direct impact on the bottom line from an improved time to market, decreased development costs and a decrease in overall maintenance budgets. This will drive a true competitive advantage."
Conducted in the third and fourth quarters of 2003, the study was conducted through interviews with five of the leading insurance carriers that collectively spend more than $1 billion on IT annually. Interviewees included business executives; CIO; CTO; application development head; lead architect; PMO office; business analysts; strategy group; and CFO/controller.
This article was compiled and edited by CIO Update staff. Please direct any questions regarding its content to Allen Bernard, Managing Editor.