However, many firms routinely engage in data collection and informal investigations related to personnel matters, violations of company policies and security breaches that never involve the legal system but may nonetheless fall under the umbrella of ediscovery. The CompTIA survey identified situations that most often trigger the use of ediscovery. They include:
Half of organizations surveyed have already developed an e-discovery strategy, either partial or comprehensive. Another 26 percent indicate that their organization has no official e-discovery strategy but have engaged in e-discovery processes informally. Among organizations that have yet to develop an e-discovery strategy, cost and expertise are cited as the primary reasons.
Given this rising need for more expertise, more opportunities should exist for IT solution providers with the right skills and expertise.
IT companies that offer services such as security, data storage and archiving may find opportunities to expand their business and their client base by becoming an e-discovery resource, said Herbert.
Among the steps IT firms can take to enhance their e-discovery credentials: get employees trained in e-discovery; stay up to date on the regulatory environment; and learn and follow industry best practices for conducting e-discovery.
During Q4 of 2009 with 665 IT professionals and 271 attorneys participated in the U.S.-based, online survey. The complete study is available at no cost to CompTIA members who can access the report at www.CompTIA.org or by contacting email@example.com.