Top White Papers and Webcasts

  • The IT department often ends up leading the CRM project and is blamed when it fails through poor adoption. CRM can only help improve sales and the customer experience if it's fully and consistently adopted throughout the organization. Many companies have implemented CRM solutions, but too often, actual adoption and usage among employees remains low. A new CRM solution will contribute to your organization's success only in as much as it can help enhance what makes your company unique. To win more sales and …

  • Read this groundbreaking independent survey of more than 9,000 IT professionals spanning twenty-four countries across the US, Europe, and Asia that provides industry insights on how organizations are balancing infrastructure and applications for digital business.