Top White Papers and Webcasts

  • Finding the balance of agility and control is critical for IT organizations that are looking to minimize risk and become business enablers. This white paper discusses three key principles for creating a new approach to change management--one that allows the IT department to manage change more effectively. Automate with purpose: eliminate risk and do it sooner rather than later Move from data to insight: make better decisions with contextual data Empower the occasional user: make the experience simple and …

  • The complexity between IT and service providers raises concerns for groups who understand that the quality of digital interactions between people, business processes, and technologies has a direct impact on workforce productivity. The way to unleash productivity is through initiatives targeting the overlap between these three key areas. Workspace analytics quantifies the end-user experience and uses that metric as a guiding principle for IT decision making. This white paper examines how workspace analytics can …