14 BSM Service Providers to Watch Dennis Drogseth
| Published Jul 12, 2010 Of all the vendors that offer something around service management these 14 stand out, writes CIOUpdate columnist Dennis Drogseth of Enterprise Management Associates.
Tags:IBM,HP,CA,EMA,BSM
Better Business Service Management in 5 Steps Hank Marquis
| Published Apr 2, 2010 Customer perception matters because quality of experience is the most significant single factor in a real-world business service management and the key to your success, writes CIOUpdate columnist Hank Marquis of Global Knowledge.
Tags:ITIL,ITSM,BSM,Marquis,quality of experience
Assessing Your BSM Technology Investments Dennis Drogseth
| Published Dec 11, 2009 It's taken a while to take hold but business service management is more than hype, writes CIOUpdate columnist Dennis Drogseth of Enterprise Management Associates.
Tags:vendors,ITIL,EMA,BSM,Drogseth
Why You Need BSM Now Hank Marquis
| Published Oct 7, 2009 Business service management is the key to surviving a weak economy and poor IT credibility, writes CIOUpdate columnist Hank Marquis of Global Knowledge. That's why you need it now.
Tags:Global Knowledge,ITSM,BSM,global recession,IT credibility
