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'Customer Experience' Tag Index
Quality of Experience is the Measure of IT Value
Hank Marquis
|
Published May 3, 2010
When determining IT value, confusing QoS with QoE is a common and often fatal mistake, writes
CIOUpdate
columnist Hank Marquis of Global Knowledge.
Tags:
QoS
,
Marquis
,
QoE
,
IT value
,
customer experience
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