Newsletters:
'Customer Service' Tag Index
The 7 Symptoms of a Bad Deal
Jeff Vance | Published Jun 17, 2010
Do you suspect your software vendors are taking advantage of you? Here's how you can tell.
Tags:SLAs,customer service,software vendors,Vance,bad deals
Tweeting for Dollars - Embracing Social Media
Robert McGarvey | Published Nov 30, 2009
Many CEOs, business owners and IT types are using social media for distributed innovation, marketing and one-on-one customer relations.
Tags:Twitter,social networking,marketing,CIO,customer service
New Report Analizes How Companies Twitter
CIO Update Staff | Published Sep 3, 2009
Major German companies are Twittering a lot but they're just not sure of protocol or how best to use this powerful new communications tool.
Tags:Google,Twitter,advertising,micro-blogging,customer service
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