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'Global Knowledge' Tag Index
IT Systems Do Not Equal IT Value
Hank Marquis | Published Jun 9, 2010

It is the services these systems create and provide that give IT value to the business, writes CIOUpdate columnist Hank Marquis of Global Knowledge.


Tags:IT services,Global Knowledge,Marquis,IT value,perception
The Social Web: Yesterday's Technology Mavericks Take Note
Hank Marquis | Published Nov 16, 2009
Blocking access to the newly emerging social web has a long history that goes no where, writes CIOUpdate columnist Hank Marquis of Global Knowledge.
Tags:social networking,Global Knowledge,Marquis,social web,blocking access
Customer Satisfaction Isn't Service Quality
Hank Marquis | Published Nov 2, 2009
Confusing satisfaction and quality can lead to missed opportunities for real service improvements, writes CIOUpdate columnist Hank Marquis of Global Knowledge.
Tags:Global Knowledge,service desk,service quality,measuring service,Hank Marquis
Why You Need BSM Now
Hank Marquis | Published Oct 7, 2009
Business service management is the key to surviving a weak economy and poor IT credibility, writes CIOUpdate columnist Hank Marquis of Global Knowledge. That's why you need it now.
Tags:Global Knowledge,ITSM,BSM,global recession,IT credibility
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