Login
Register
About Us
Technology Trends
CIO Insights
Careers & Staffing
Financial Strategies
CIO Update Blog
Tech Talk
Hot Topics:
prev
IT Budgets
Infrastructure
Cloud
IT Architecture
Wireless
SaaS
Social Media
Security
Green
Project Costs
Outsourcing
Telephony
Virtualization
Microsoft
IT Management
IT Hiring Trends
IT Culture
IT Leadership
next
Newsletters:
Networking Daily
IT Management Daily
Microsoft Tech Daily
Storage Daily
Enterprise Development Daily
Java/Open Source Daily
Web Development Daily
Hardware Daily
Security Daily
'Hank Marquis' Tag Index
Customer Satisfaction Isn't Service Quality
Hank Marquis
|
Published Nov 2, 2009
Confusing satisfaction and quality can lead to missed opportunities for real service improvements, writes
CIOUpdate
columnist Hank Marquis of Global Knowledge.
Tags:
Global Knowledge
,
service desk
,
service quality
,
measuring service
,
Hank Marquis
IT Offers
On the Forums
Visit the Forums »
Latest
Most Views
Most Replies
Helpdesk software for PMO
2-6-2012 07:37 AM by marcuschu
2008 Network Help?
2-1-2012 10:54 PM by Admin 12
quick questionnaire about CMS, please help:)
1-31-2012 07:50 PM by motix
IT project management
12-21-2011 01:22 AM by mw4
What are ITIL, PMP, and PRINCE 2 basically all about and where does SLA fit in?
12-2-2011 05:53 PM by morland
IT Study
12-7-2011 03:45 PM by jeffvid
IT project management
12-21-2011 01:22 AM by mw4
What are ITIL, PMP, and PRINCE 2 basically all about and where does SLA fit in?
12-2-2011 05:53 PM by morland
IT Study
12-7-2011 03:45 PM by jeffvid
IT Offers
