Service management tools are a must if you want to get the most out of your cloud initiatives, writes Dennis Drogseth of Enterprise Management Associates.

When it comes to IT spending, enterprises are putting more cash on the table but only for safe bets.

Until ROI and TCO can be fully examined, it's still too early to know if cloud can replace traditional offshore outsourcing.

Talk about disaster recovery (BC/DR in IT-speak) in business terms and the CFO can be sold, writes Greg Baker of Logicalis.