User experience management can go a long way towards reshaping how the business, IT and IT's customers approach technology decision-making, writes Dennis Drogseth of Enterprise Management Associates.

Looking for new approaches and abandoning successful ones when they become easy for competitors to imitate is the strategy for sustaining success, writes Donn DiNunno of EM&I.

CIOs need to provide the business with options, write CIOUpdate guest columnists JeffreyShaffer and Douglas Schrock of Crowe Horwath.

While C-level execs control cloud buying decisions, most still don't measure ROI, said The Open Group.

It is the services these systems create and provide that give IT value to the business, writes CIOUpdate columnist Hank Marquis of Global Knowledge.