As IT becomes increasingly complex, the need for an effective ITIL-based ITSM strategy becomes increasingly critical, writes Wayne Kiphart of Logicalis.
IT maturity derives its strength from sound data security and comprehensive IT risk management, write Scott Wisniewski and Piyush Agrawal of Protiviti.
IT research briefs from around the Internet and the globe.
Stop herding cats, write Bill Emmett and Atwell Williams of BMC Software.
Proactive problem management coupled with defect tools can improve operational readiness, writes Marty Likier of Forsythe.
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