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'Itilitsm' Tag Index
ITIL Processes are No Panacea
Jason Druebert | Published Jul 22, 2011
Some companies do IT service management just fine without ITIL but they also excel in very specific ways, writes Jason Druebert of AT&T Consulting Solutions.
Tags:IT management,IT culture,ITIL/ITSM,Problem management,root cause
The 5 Key Reasons Why Initiatives Fail
David Mainville | Published Jul 14, 2011
Thirty years in the IT service management trenches has taught Dave Mainville of Consulting-Portal a thing or two about successful project execution.
Tags:Project management,IT management,ROI,ITIL/ITSM,CIO Leadership
Is it Possible to Achieve a Return on ITIL?
Augusto Perazzo | Published Jul 12, 2011

Yes, but you have to look at the right metrics and set a baseline, writes Augusto Perazzo of PA Consulting.


Tags:IT management,ROI,ITIL/ITSM,process improvement,benchmarking
Swept Away by the Geek Whirlwind?
Dennis Drogseth | Published Mar 14, 2011
Seemingly simple changes wrought by IT can have far reaching and devastating business effects, writes CIOUpdate columnist Dennis Drogseth of Enterprise Management Associates.
Tags:EMA,IT project management,ITIL/ITSM,IT/Business Alignment,IT systems
Critical Design Elements for the Cloud
Mike Tainter | Published Feb 3, 2011
You can't bolt on the cloud -- you have to design services for the cloud from scratch, writes CIOUpdate guest columnist Mike Tainter of Forsythe.
Tags:Cloud,IT governance,IT architecture,ITIL/ITSM,Cloud Migration
Managing Change is Managing Risk
Sue Bergamo | Published Sep 25, 2009
If you don't get a handle on your change management processes, it can cost you, writes CIOUpdate guest columnist Sue Bergamo. Here's how you can get started.
Tags:change management,Bergamo,service level management,ITIL/ITSM,WearGuard
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