As IT becomes increasingly complex, the need for an effective ITIL-based ITSM strategy becomes increasingly critical, writes Wayne Kiphart of Logicalis.
There is a lot of value to be had from analytics these days but vendor claims are still suspect, writes Dennis Drogseth of Enterprise Management Associates.
Proactive problem management coupled with defect tools can improve operational readiness, writes Marty Likier of Forsythe.
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