Newsletters:
'Marquis' Tag Index
IT Systems Do Not Equal IT Value
Hank Marquis | Published Jun 9, 2010

It is the services these systems create and provide that give IT value to the business, writes CIOUpdate columnist Hank Marquis of Global Knowledge.


Tags:IT services,Global Knowledge,Marquis,IT value,perception
Quality of Experience is the Measure of IT Value
Hank Marquis | Published May 3, 2010
When determining IT value, confusing QoS with QoE is a common and often fatal mistake, writes CIOUpdate columnist Hank Marquis of Global Knowledge.
Tags:QoS,Marquis,QoE,IT value,customer experience
Better Business Service Management in 5 Steps
Hank Marquis | Published Apr 2, 2010
Customer perception matters because quality of experience is the most significant single factor in a real-world business service management and the key to your success, writes CIOUpdate columnist Hank Marquis of Global Knowledge.
Tags:ITIL,ITSM,BSM,Marquis,quality of experience
When it Comes to IT Value User Opinion Doesn't Matter
Hank Marquis | Published Mar 1, 2010
User opinion is not what should be most important in IT-business alignemnt. It is not the role of the IT to manage users' expectations, writes CIOUpdate columnist Hank Marquis of Global Knowledge.
Tags:users,IT strategy,Marquis,IT/Business Alignment,managing expectations
The Social Web: Yesterday's Technology Mavericks Take Note
Hank Marquis | Published Nov 16, 2009
Blocking access to the newly emerging social web has a long history that goes no where, writes CIOUpdate columnist Hank Marquis of Global Knowledge.
Tags:social networking,Global Knowledge,Marquis,social web,blocking access
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