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'Qoe' Tag Index
Quality of Experience is the Measure of IT Value
Hank Marquis | Published May 3, 2010
When determining IT value, confusing QoS with QoE is a common and often fatal mistake, writes CIOUpdate columnist Hank Marquis of Global Knowledge.
Tags:QoS,Marquis,QoE,IT value,customer experience
Finding the Solution to Crappy Software
Bob Doyle | Published Jan 14, 2009
Veteran CIO and CIOUpdate guest columnist Bob Doyle believes his “quality maturity curve” is the right approach to solving the thorny problem of poor software quality.
Tags:developers,IT management,QoE,software quality,CMMI
QoE: The New Next-Gen IT Trend
Pam Baker | Published Dec 16, 2008
With a tight economy, companies are looking to hold on to customers any way they can.
Tags:CRM,convergence,Customer satisfaction,CRM 2.0,QoE
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