As IT becomes increasingly complex, the need for an effective ITIL-based ITSM strategy becomes increasingly critical, writes Wayne Kiphart of Logicalis.
Having IT and business leaders speaking two different languages is a dysfunction no organization can afford in today's down economy, writes Greg Baker of Logicalis.
Talk about disaster recovery (BC/DR in IT-speak) in business terms and the CFO can be sold, writes Greg Baker of Logicalis.
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