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'Service Catalog' Tag Index
BSM is Working
CIO Update Staff | Published May 5, 2009
Key BSM benefits identified include improved visibility into business impact of IT, increased user satisfaction, lower costs.
Tags:IT management,ITIL,IT architecture,service catalog,BSM
Service Catalogs: Avoiding Shelfware
Alan Houghton | Published Mar 2, 2009
If you're thinking about a service catalog CIOUpdate columnist Alan Houghton of PA Consulting offers up 20 bullet points to get you started and keep you efforts successful.
Tags:services,IT Leadership,alignment,service catalog,PA Consulting
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