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'Service Desk' Tag Index
Customer Satisfaction Isn't Service Quality
Hank Marquis
|
Published Nov 2, 2009
Confusing satisfaction and quality can lead to missed opportunities for real service improvements, writes
CIOUpdate
columnist Hank Marquis of Global Knowledge.
Tags:
Global Knowledge
,
service desk
,
service quality
,
measuring service
,
Hank Marquis
Upgrading to the Right Service Desk Software
Eric Nelson
|
Published Aug 13, 2009
CIO Update
guest columnists Eric Nelson and Cathy Parmly-Basnett of Forsythe spell out what to look for in your next service desk package upgrade.
Tags:
upgrading
,
ITIL
,
ITSM
,
Forsythe
,
service desk
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Helpdesk software for PMO
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2008 Network Help?
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quick questionnaire about CMS, please help:)
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12-21-2011 01:22 AM by mw4
What are ITIL, PMP, and PRINCE 2 basically all about and where does SLA fit in?
12-2-2011 05:53 PM by morland
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