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'Servqual' Tag Index
Why IT Service Level Management Fails (And How to Fix It)
Hank Marquis
|
Published Oct 31, 2008
Offering a quick oil change service or running a lending library is no different from providing e-mail and other IT services except in one regard, writes
CIOUpdate
columnist Hank Marquis.
Tags:
IT management
,
ITIL
,
ITSM
,
SLM
,
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