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Cisco's Jacoby: IT is all about Services
CIOUpdate Contributor | Published Mar 13, 2012

To fundamentally change the way IT was viewed and consumed at Cisco, the CIO transformed IT from technology-focused to services-centric, writes Rebecca Jacoby, Cisco's CIO.


Tags:Cisco,IT services,showback,LOB
Chargeback can be an Integral Part of Your IT Strategy
Lisa Erickson-Harris | Published Mar 8, 2010
But showback is also becoming a popular option that avoids a lot of the political pitfalls of this controversial choice for the management of IT, writes CIOUpdate guest columnist Lisa Erickson-Harris of Enterprise Management Associates.
Tags:cloud computing,IT budgets,EMA,chargeback,showback
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