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'Sla' Tag Index
How to Avoid SLA 'Gotchas' in the Cloud
Pam Baker | Published Sep 2, 2011

For one thing, get your potential provider to release their SLA without an NDA and see what happens.


Tags:Amazon EC2,Cloud,Cloud Providers,sla,CA Technologies,negotiating,Compuware
Top 7 Legal Things to Know about Cloud, SaaS and eDiscovery
David Morris | Published Dec 7, 2010
If you're not talking to legal before you sign away you're data, it's just asking for trouble, write CIOUpdate guest columnists David Morris and James Shook, Esq. of EMC's Information Intelligence Group.
Tags:Cloud,EMC,sla,eDiscovery,legal hold
Technology Contracting is a Job for IT
Lisa Erickson-Harris | Published Aug 13, 2010
IT needs to be a part of software purchasing from the beginning, writes CIOUpdate columnist Lisa Erickson-Harris of Enterprise Management Associates.
Tags:ROI,sla,EMA,software vendors,contracts
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