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'Slm' Tag Index
10 Tips for Maximizing Your BSM Investments
Dennis Drogseth | Published Jan 4, 2010
While no single market can define the future of IT as a whole, BSM is probably the closest, writes CIOUpdate columnist Dennis Drogseth of Enterprise Management Associates.
Tags:EMA,BSM,Drogseth,SLM,service management
Why IT Service Level Management Fails (And How to Fix It)
Hank Marquis | Published Oct 31, 2008
Offering a quick oil change service or running a lending library is no different from providing e-mail and other IT services except in one regard, writes CIOUpdate columnist Hank Marquis.
Tags:IT management,ITIL,ITSM,SLM,SERVQUAL
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