Newsletters:
'Support' Tag Index
The Outsourcing Continuum, Part I
Mike Scheuerman | Published Feb 26, 2009
Making the right outsourcing decision starts with a solid understanding of your options, writes CIOUpdate columnist Mike Scheuerman.
Tags:security,services,management,support,servers
A Consultant is Not a Leader
Laurent Duperval | Published Feb 24, 2009
Consultants can help but it's up to you to lead in good times and bad, writes CIOUpdate columnist Laurent Duperval of Duperval Consulting.
Tags:XML,Microsoft,support,IT,CA
Execs See Technology As Important - But Not IT
Laurie Orlov | Published Dec 15, 2008

Communication is still key to closing the gap, writes CIOUpdate columnist Laurie Orlov.


Tags:support,IT management,IT culture,IT Leadership,IT performance
Using RACI to Drive Change
Precillia Redmond | Published Nov 6, 2008
From projects to organizational design, leaders of all stripes are turning to RACI to drive change, writes CIOUpdate columnists Christa Hoffmeier and Precillia Redmond of the PA Consulting Group.
Tags:services,support,IT culture,IT Leadership,RACI
New Initiatives Spending Versus Keeping the Lights On
Allen Bernard | Published Jan 22, 2008
Measure these two numbers and your budget meetings will go a lot better.
Tags:support,IT,productivity,economy,IT budgets
Good CIOs Lead By Following
Hank Marquis | Published Nov 20, 2007
Most IT job-related stress comes from a failure of those in IT management to build a trusted team and then follow the team’s advice.
Tags:management,support,IT,productivity,IT Leadership
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