Newsletters:

Can You Buy Business Service Management? - Page 1

Jan 28, 2008
By

Dennis Drogseth






Business service management (BSM) is one of the more significant but also one of the most confused areas in the management marketplace. There are a lot of reasons for this. Chief among them (like many terms directed at IT management) BSM means different things to different people. Even within EMA, BSM has required some rather heated debates from two camps: those who view BSM as a discrete market segment that evolved from SLM, and those who view BSM as a model—virtually a level of maturity—for managing services in dynamic support of business requirements.

More EMA Articles on CIO Update

Opportunities Abound in Transitioning Network Management Marketplace

The Pros and Cons of Virtual Appliances

Riding the CMDB Tidal Wave, Part One: Understanding

Riding the CMDB Tidal Wave, Part Two

Page 1 of 2


 

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