At that time, in the late '90s, monitoring was pretty basic (well, even more basic than it is today, at least), and process automation existed, when it existed at all, in very narrow silos within IT. Analytic capabilities were mostly rule-based event management with very little in the way of self-learning, self-adaptive heuristics. And when these later appeared, these advanced analytic capabilities mostly didnt work. Attention to process and the disciplines that best practices such as ITIL could provide were barely emerging. IT was very much a kingdom set apart from the businessor no, not even that, but rather a series of feudal kingdoms each with its own walls and each with its own opinions about priorities and governance―that is when defined priorities and governance existed at all. The Web was certainly not Web 2.0 let alone SOA, and the notion of broad integration technologies such as CMDB, configuration management systems (CMS), IT process automation, and advanced discovery, fundamentally didnt exist.
Then IT had the shock of its life. No, the time wasnt fall of last year, when Wall Street, real estate and car makers have had near heart attacks and scared the (dickens) out of the rest of us. The time was 2000-2002 when our particular technology bubble imploded, leaving many technology companies adrift in a sea of doubt and IT organizations fighting hard not to be outsourced. And while that fight has been renewed in recent months, most IT organizations have learned a lot since then about governance, visibility, compliance, accountability, and how to optimize better with many of the above-mentioned technologies. Even more importantly, there is something of a slow-burning political revolution within many IT organizations leading to dialog across organizational groups in a creative, responsible and game-changing ways that simply never existed before. Of course theres still a long way to go, but the IT landscape is fundamentally shifting.
Some of them, such as health care, reflect a more proactive effort as electronic information for storing and sharing patient records, enabling collaborative diagnostics, and automating the business side of hospitals and other health care institutions is beginning to take hold. Other verticals, such as manufacturing and retail, are increasingly dependent on better systems of automation, outreach, visibility and control just to ensure competitive survival. In some industries, such as utilities, the linkage between the business infrastructure and the IT infrastructure becomes intuitively obvious as the power grid is essentially a network of resources that needs to be better monitored and optimized. Just as transportation systems can be run much better when IT provides better capabilities for monitoring, tracking, service management and life cycle fleet management. And even financial services, which have spearheaded a lot of investments in IT innovation (and may have gotten in trouble from too much ill-focused automation), are facing a drastic need to consolidate, integrate, inform, make visible and support a whole host of existing and coming compliance requirements.